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Head Office
Spaces Business Centre, Willow Wood Office Park
220 Third Street (Cnr Third Street and Cedar Road)
Broadacres, Johannesburg,
2021
Call Us
(011) 064-5668
Email Us
info@infobuild.co.za
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Privacy Policy

Privacy Policy

Last updated: 5 June, 2024

We value the privacy of all our website visitors. Therefore, we want to inform you about how we handle and use your personal information.

Introduction

We recommend You to read this Customer Privacy Notice and Consent so that you understand our approach towards the use of Your Personal Information. By submitting your Personal Information to us, You will be treated as having given Your permission – where necessary and appropriate – for disclosures referred to in this policy. By using this web site, You acknowledge that You have reviewed the terms of this Customer Privacy Notice and Consent to Use of Personal Information (the “Customer Privacy Notice and Consent”) and agree that we may collect, use and transfer your Personal Information in accordance therewith. If You do not agree with these terms, You may choose not to use our site, and please do not provide any Personal Information through this site. This Customer Privacy Notice and Consent forms part of our Site Terms and Conditions of Use and such shall be governed by and construed in accordance with the laws of South Africa. This Notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act, 2013 (POPI Act). At InfoBuild we are committed to protecting Your privacy and to ensure that Your Personal Information is collected and used properly, lawfully and openly. The InfoBuild PAIA Manual can be found at: PAIA Manual.

Who are We

InfoBuild specialises in Complete Data Management Solutions. We excel in analysis, design, development, and implementation of modernised data management. With over a decade of experience, we empower organisations across sectors to navigate complexity, drive innovation, and build resilient solutions through strategic, end-to-end data management.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to InfoBuild (PTY) Ltd., Spaces Business Centre, Willow Wood Office Park, 220 Third Street (Cnr Third Street and Cedar Road), Broadacres, Johannesburg, 2021.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: South Africa.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to this Website.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to InfoBuild, accessible from https://infobuild.co.za
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collection of Personal Information

Types of Data Collected

Personal Data

We collect and process Your Personal Information mainly to provide You with access to our services and products, to help us improve our offerings to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose. We collect information directly from You where You provide us with Your personal details, for example when you purchase a product or services from us or when You submit inquiries to us or contact us. Where possible, we will inform You what information You are required to provide to us and what information is optional. Personally identifiable information may include, but is not limited to:

  • Email Address
  • First name and Last Name
  • Physical and Postal Address
  • Telephone or Cellphone Number
  • Usage Data

We also collect information about you from other sources as explained below. With your consent, we may also supplement the information that you provide to us with information we receive from other companies in the office products industry in order to offer you a more consistent and personalised experience in your interactions with InfoBuild. InfoBuild respects the privacy of your personal information and will not share it with any other party.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We may also aggregate details which you have submitted to the site (for example, the products or services you are interested in). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.

Tracking Technologies and Cookies

We use the term “cookies” to refer to cookies and other similar technologies covered by the POPI Act on privacy in electronic communications.

  • What is a cookie? Cookies are small data files that Your browser places on Your computer or device. Cookies help Your browser navigates a website and the cookies themselves cannot collect any information stored on Your computer or Your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect Your privacy, Your browser only gives a website access to the cookies it has already sent to You.
  • Why do we use cookies – We use cookies to learn more about the way You interact with our content and help us to improve Your experience when visiting our website. Cookies remember the type of browser You use and which additional browser software You have installed. They also remember Your preferences, such as language and region, which remain as Your default settings when You revisit the website. Cookies also allow You to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until You close Your browser, others are persistent cookies which are stored on Your computer for longer. For further details on the various types of cookies that we use, please read the section that follows.
  • How are third party cookies used –  For some of the functions within our websites we use third party suppliers, for example, when You visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and You may wish to consult the policies of these third party websites for information regarding their use of cookies. For further details on the third party cookies that we use, please read our section on cookie types.
  • How do I reject and delete cookies? We will not use cookies to collect personally identifiable information about You. However, should You wish to do so, You can choose to reject or block the cookies set by Shell or the websites of any third party suppliers by changing Your browser settings – see the Help function within Your browser for further details. Please note that most browsers automatically accept cookies so if You do not wish cookies to be used You may need to actively delete or block the cookies. You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to Your handset manual. Note, however, that if You reject the use of cookies You will still be able to visit our websites but some of the functions may not work correctly.

We use both Session Cookies and Persistent Cookies (remain on Your personal computer or mobile device when You go offline) and Session Cookies (that are deleted as soon as You close Your web browser) for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

How we use Your Information

We will use Your Personal and Non-Personal Information only for the purposes for which it was collected or agreed with You, for example:

  • To confirm and verify Your identity or to verify that You are an authorised customer for security purposes
  • To carry out our obligations arising from any contracts entered into between You and us
  • To notify You about changes to our service
  • For market research purposes
  • To assist with business development
  • For the detection and prevention of fraud, crime, or other malpractice
  • To conduct market or customer satisfaction research or for statistical analysis
  • For audit and record keeping purposes
  • In connection with legal proceedings
  • We will also use Your Personal Information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law
  • For monitoring and auditing site usage
  • Evaluate the use of the site, products and services
  • Analyse the effectiveness of our advertisements, competitions and promotions
  • Personalise Your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether You’ve visited it before and what site referred You to it
  • Make the site easier to use and to better tailor the site and our products to Your interests and needs
  • Help speed up Your future activities and experience on the site for example, a site can recognise that you have provided your Personal Information and will not request the same information a second time.
  • Collect information about the device You are using to view the site, such as Your IP address or the type of Internet browser or operating system You are using, and link this to Your Personal Information so as to ensure that the site presents the best web experience for You
  • To contact You regarding products and services which may be of interest to You, provided You have given us consent to do so or You have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any time frames established by applicable laws.
  • Suggest products or services (including those of relevant third parties) which we think may be of interest to You
  • Offer You the opportunity to take part in competitions or promotions
  • You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to You will provide You with the information and means necessary to opt out
  • To respond to Your queries or comments
  • Where we collect Personal Information for a specific purpose, we will not keep it for longer than is necessary to fulfill that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.

Disclosure of Personal Information

We may disclose Your Personal Information to our service providers who are involved in the delivery of products or services to You. We have agreements in place to ensure that they comply with these privacy terms.

We may share Your Personal Information with, and obtain information about You from:

  • Third parties for the purposes listed above;
  • Other companies in the office products industry when we believe it will enhance the services and products we can offer to You, but only where You have not objected to such sharing; and
  • Other third parties from whom You have chosen to receive marketing information.

We may also disclose Your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes; and
  • Where we believe it is necessary to protect our rights.

Personal Information Security

We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that Your Personal Information is secure.

Our security policies and procedures cover:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications;
  • Security in contracting out activities or functions;
  • Retention and disposal of information;
  • Acceptable usage of personal information;
  • Governance and regulatory issues;
  • Monitoring access and usage of private information;
  • Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that Personal Information that we remain responsible for, is kept secure. We will ensure that anyone to whom we pass Your Personal Information agrees to treat Your information with the same level of protection as we are obliged to.

Access to Your Personal Information

You have the right to request a copy of the Personal Information we hold about You. To do this, simply contact us at the numbers/addresses listed on our home page and specify what information You would like. We will take all reasonable steps to confirm Your identity before providing details of Your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee, as laid down in our POPI Act Policy.

Correction of Your Personal Information

You have the right to ask us to update, correct or delete Your personal information. We will take all reasonable steps to confirm Your identity before making changes to Personal Information we may hold about You. We would appreciate it if You would take the necessary steps to keep Your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of.

Definition of Personal Information

Business Transactions

According to the POPI Act ‘‘Personal Information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The POPI Act, which has more specific examples if You need them, can be found at the following link: www.gov.za/documents/download.php?f=204368

Google & Facebook Tracking

Google’s advertising guidelines are outlined in their Advertising Principles, designed to ensure a positive user experience. For more details, visit: https://support.google.com/adwordspolicy/answer/1316548?hl=en. While our site currently does not utilise Google AdSense, we may consider implementing it in the future.

Facebook Pixel Notice 

With Your consent, our website uses the Facebook Pixel service provided by Facebook Inc., located at 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This tool helps us track user actions after being redirected to our website through a Facebook advertisement. It enables Us to measure the effectiveness of Facebook ads for statistical and market research purposes. This data also allows Us to enhance our advertising efforts, improving user experience and enabling us to re-target users with additional ads on Facebook using Custom Audiences. More information and options to revoke Your permission can be found here: https://www.facebook.com/ads/website_custom_audiences/.

The collected data is stored and processed by Facebook. We inform You of this based on Our current knowledge. Facebook may link the data to your Facebook account and use it for its own advertising purposes in line with Facebook’s Data Use Policy, which You can review here: https://www.facebook.com/about/privacy/. Facebook Pixel Tracking allows Facebook and its partners to display ads to You both on and off Facebook. Cookies will be placed on your device for these purposes.

Links to Other Websites

Our Service may include links to external websites that We do not operate. If You click on a third-party link, You will be taken to that third party’s website. We strongly recommend that You review the Privacy Policy of every site You visit. Most links on Our site lead to websites not within Our own network.

We do not control and are not responsible for the content, Privacy Policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

Please note that We may amend Our Privacy Policy from time-to-time. Please refer to the “Last updated” date at the top of this Privacy Policy periodically to inform Yourself of any changes.

Right to lodge a compliant

In terms of the POPI Act (POPIA) section 18. (h) (v) you have the right to lodge a complaint to the Information Regulator (South Africa) (IRSA). The IRSA contact details are:

  • Website: https://www.justice.gov.za/inforeg/contact.html
  • Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
  • General enquiries email: inforeg@justice.gov.za
  • Complaints email: POPIAComplaints.IR@justice.gov.za and PAIAComplaints.IR.@justice.gov.za

Contact Us

If You have any queries about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct Your Personal Information, please contact Us by email at info@infobuild.co.za

 

Email Disclaimer

Last updated: 5 June, 2024

Any email message and/or information contained in such a message is confidential and is intended solely for the addressee.  The information is private in nature and is subject to legal privilege.  If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached thereto. Such actions are prohibited and may be unlawful. If you have received this message in error, please notify us immediately and delete it and all copies from your system. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, InfoBuild (Pty) Ltd. accepts no liability or responsibility whatsoever if information or data is, for whatever reason, incorrect, corrupted or does not reach its intended destination.